Support:
Keeping You Going and Growing

We know the challenge of taking on a new platform. Relationships, technology, service level monitoring – can all be a huge challenge when adopting and adapting to new partners and technologies.

Business Support Services for Ceridian Dayforce and SAP SuccessFactors form part of our core offerings enabling us to provide the following once you are live with your system:

Continual Support and Improvement

• A holistic and proactive support package, with regular reviews and consultation to help you exploit and maximise the opportunities that cloud innovation provides.

Support Model Definition

• Defining your internal support model – across HR, IT, 3rd parties and beyond – defining who is responsible for data, user accounts, issues is key to keeping you running

Transitioning from Project to Support

• Supplementing the Hypercare arrangements with your vendor

Ongoing System Admin Support

• Getting your support team to optimum levels once support with the vendor becomes business as usual
• Taking on responsibility for system admin until you’re ready

What Happens Next…

• New release testing, new feature introductions, opening up new modules, mini-projects, new reports, new integrations, mergers/divestitures